Good Guy Clif Bar Customer Care On Twitter
Yesterday, I posted what I thought was a funny video showing off the new 'zero calorie' Clif Kid Z bars that we got from Costco. I went on Twitter and gave the fine folks at Clif Bar a little bit of grief and included the #ThanksObama hashtag for these new light bars. This wasn't brand-shaming and I wasn't going crazy, just trying to get their attention of the problem we encountered using a channel of my choosing.
Customer care via social isn't easy and the good folks at Clif Bar stepped up and responded and directed me to their other customer care channels. Good for them. Would have loved to see a little bit of brand personality come out in their reply, but we can't get everything, can we?!?
Thanks for the conversation, Clif Bar team. I went to the contact form and filled it out with details. We'll see if they get back to me. If they do? I'm sure I'll post it here.
@jakeparrillo Sorry about that. Please contact our CS team @ http://t.co/460K5RQsBO or 800-884-5254. They will be happy to help & discuss.— Clif Bar & Company (@ClifBar) August 19, 2015